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Shopify notification templates

The two emails Shopify sends. You paste the Pendulum-branded version into Shopify once.

Two customer-facing emails go through Shopify's mail server, not Pendulum: the order confirmation that fires at checkout, and the draft invoice email that fires when you click Send invoice on a draft order. Pendulum gives you a redesigned Liquid template for each one. You paste those into Shopify admin.

What changes vs the Shopify default

  • Navy header band with your logo (using the dark logo variant from Brand settings).
  • Prominent accent-colored PDF download button right under the title.
  • Conditional banking and W-9 buttons (only render when you've set the URLs in Brand settings).
  • Pendulum-branded layout that mirrors your invoice PDF design.
  • “Sent via Pendulum” attribution in the footer.

Everything Shopify would normally include (order details, line items, shipping address) is still in the template.

How to paste a template

  1. Open the Notifications tab in the Pendulum app.
  2. Click Copy on the order confirmation template.
  3. In Shopify admin, open Settings > Notifications > Order confirmation.
  4. Click Edit code.
  5. Right-click in the code editor (Ctrl-click on Mac), pick Select all, then Delete.
  6. Paste the Pendulum template. Click Save.
  7. Repeat for the draft invoice template (the second one in Pendulum's Notifications tab).
Cmd+A inside the Shopify code editor selects the entire browser page, not the editor content. Right-click and use the Select all menu option to scope the selection correctly.

When do you need to re-paste?

Most Brand settings changes flow through automatically on the next email a customer receives. You do NOT need to re-paste for:

  • Theme color changes (the template references your brand colors dynamically).
  • Logo changes (the template references the Shopify-side Settings > Email settings logo, which is what merchants typically sync with Pendulum's).
  • Updating banking, W-9, footer text content (text is filled at send time).

You DO need to re-paste when:

  • You turn the banking or W-9 button on or off (the template has those buttons baked in or stripped at copy time).
  • You turn the company info block or footer text block on or off.
  • Pendulum publishes a new template version (we'll surface a banner in the Notifications tab when this happens).

Where does the logo in the header come from?

Both pasted templates use Shopify's email logo (configured at Settings > Email settings in Shopify admin), not the one in Pendulum Brand settings. The reason is that the template is rendered by Shopify, so it has no direct access to your Pendulum-stored image. Most merchants upload the same image to both places.

Reminder emails (which Pendulum sends directly) use the logo from Pendulum Brand settings. See How Pendulum sends emails.

Undoing the paste

Shopify keeps the original default templates available. In the notification editor, click Revert to defaultand you're back to Shopify's built-in design. Pendulum keeps working for the PDF and reminder paths even if you revert the notification templates.